Welcome to Ribblu.com.
Ribblu.com ("Ribblu", "we", "us" or "our") is an education and school-information platform owned and operated by Chinar Infotech, India.
We respect your privacy and are committed to handling personal information responsibly, transparently and securely.
This Privacy Policy explains what information we collect when you visit or use Ribblu.com, create an account, download or upload educational resources, review a school, ask or answer questions, communicate with us, subscribe to our communications or otherwise use our services. It also explains how we use and disclose that information and the choices and rights available to you.
By using Ribblu.com, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will request it separately and appropriately.
1. Scope of This Privacy Policy
This Privacy Policy applies to Ribblu.com and the websites, pages, features and online services operated by Ribblu that link to this policy.
Ribblu provides services such as school information and discovery, school ratings and reviews, educational question papers and worksheets, user-uploaded educational materials, questions and answers, articles, community features and services for schools, parents, teachers and students.
This Privacy Policy does not apply to websites, applications or services operated independently by third parties, even if Ribblu links to them.
2. Information We May Collect
Account and contact information
When you register for an account, contact us or use certain features, we may collect information such as your name, email address, username, account role, password credentials in protected or hashed form, school affiliation and other information you choose to provide.
We may also collect information you provide when contacting customer support, reporting content, making a privacy request or otherwise communicating with Ribblu.
Profile and educational information
Depending on the services you choose to use, you may provide information relating to your school, class or grade, educational interests, city or location, parent/teacher/student status or similar information that helps us provide relevant educational content and services.
We encourage users to provide only information that is reasonably necessary to use Ribblu.
Reviews, questions, answers and other community content
If you submit a school review, question, answer, comment, rating or other contribution, we collect the content you submit together with information associated with the submission, such as your account identifier and the date and time of submission.
Please remember that many of these features are public. Information you publish may be visible to other users, schools, search engines and members of the general public.
You should not include sensitive personal information, private contact details or unnecessary information about children in public posts.
Uploaded papers, worksheets and educational material
Ribblu allows users to contribute educational resources such as examination papers, sample papers, worksheets, notes and similar materials.
Uploaded material may become publicly available and may be indexed by search engines.
Before uploading a document, you are responsible for removing personal information that should not be made public. This includes student names where unnecessary, roll numbers, admission numbers, signatures, phone numbers, home addresses, personal email addresses, identity numbers, photographs and other information that could unnecessarily identify a student or other individual.
Ribblu may review, moderate, restrict or remove uploaded material that contains inappropriate personal information or otherwise violates our policies.
School information
Ribblu maintains information about schools. Such information may be provided by schools, school representatives, users or obtained from publicly available sources.
School information may include the school name, location, contact information, website, curriculum or board, facilities, academic information, admission information and other information relevant to parents and students.
Where such information identifies an individual rather than an institution, we handle it in accordance with applicable privacy requirements.
Information collected automatically
When you use Ribblu, certain technical information may be collected automatically, including your Internet Protocol (IP) address, browser type, device type, operating system, approximate geographic area derived from IP address, referring pages, pages viewed, features used, download activity, timestamps, error information and similar diagnostic or usage information.
We use this information to operate the website, understand how Ribblu is used, improve performance, prevent abuse and protect the security of our services.
Information from third-party services
If Ribblu offers an option to sign in through Google, Facebook, Apple or another third-party service and you choose to use that feature, we may receive certain information from that provider in accordance with your settings and the permissions you grant.
We do not receive your password for the third-party service.
You should review the privacy settings and privacy policies of those services before connecting them to Ribblu.
Transaction information
If Ribblu introduces or provides paid products or services, payments may be processed through third-party payment providers.
Payment providers may collect payment card, bank or transaction information required to process your payment. Ribblu will only collect or retain payment information to the extent necessary for our services and as permitted by applicable law.
3. How We Use Information
We may use personal information to:
- provide and maintain Ribblu;
- create and manage accounts;
- enable downloads and uploads;
- operate our points or reward features;
- display and moderate reviews, questions, answers and other community contributions;
- maintain school profiles;
- personalize educational content and recommendations;
- respond to enquiries and provide customer support;
- send service-related notifications;
- send newsletters or promotional communications where permitted;
- understand website usage and improve our services;
- detect spam, fraud, misuse, security threats and policy violations;
- enforce our Terms of Use and other policies;
- comply with legal obligations; and
- protect the rights, safety and security of Ribblu, our users, schools and other persons.
We seek to collect and process only information that is reasonably necessary for the relevant purpose.
Where applicable law requires consent for a particular type of processing, we will seek appropriate consent before carrying out that processing.
4. Public Information and User Contributions
Certain Ribblu features are designed to make information public.
For example, school reviews, ratings, questions, answers, comments and educational resources submitted by users may be publicly displayed.
Once information has been made public, it may be copied, shared or indexed by third-party search engines or other services outside Ribblu's control.
If you later delete your account, public contributions may not automatically disappear. Where appropriate, we may remove your personal attribution, anonymize a contribution or remove the content when required by applicable law or our policies.
We strongly encourage users not to publish phone numbers, personal email addresses, home addresses, identity documents, financial information or sensitive information about themselves or others.
Particular care should be taken when posting information concerning children.
5. Cookies and Similar Technologies
Ribblu may use cookies, pixels, local storage and similar technologies to operate the website and understand how it is used.
Some cookies are necessary for functions such as account login, security and remembering your preferences.
Other cookies or technologies may be used for analytics, performance measurement, personalization and, where applicable, advertising.
Ribblu may use third-party analytics or advertising providers. These providers may receive technical information such as cookie identifiers, IP addresses, device information and information about interactions with Ribblu in accordance with their respective privacy practices.
Where required by law, non-essential cookies and similar technologies will be used only after obtaining appropriate consent.
You may also be able to manage cookies through your browser settings and, where provided, Ribblu's cookie preference controls.
Disabling certain cookies may affect some features of the website.
Additional information about the specific analytics, advertising and other technologies used by Ribblu may be provided in a separate Cookie Policy or cookie-preference interface.
6. Advertising
Ribblu may display advertising to support the availability of our services.
Advertising providers may use cookies or similar technologies to measure advertisements or, where legally permitted and subject to appropriate choices or consent, provide advertising based on interests.
We do not sell personal information to third parties for money.
However, certain disclosures of online identifiers to advertising providers may be treated as a "sale", "sharing" or similar activity under the privacy laws of some jurisdictions. Where such laws apply, Ribblu will provide any legally required choices or opt-out mechanisms.
Where we know that a user is a child, or applicable law requires that the user be treated as a child, we do not use that child's personal information for behavioural monitoring or targeted advertising except where specifically permitted by applicable law.
7. How We May Share Information
We do not rent or trade your personal information.
We may disclose information to service providers that help us operate Ribblu, such as cloud hosting providers, email and communication providers, security providers, analytics providers, content-delivery providers, customer-support services and payment processors.
These providers should process information only for appropriate purposes and subject to contractual or other safeguards where required.
We may disclose information to a school or another organisation where you specifically request that we send an enquiry or information to that organisation.
We may disclose information when you expressly consent or direct us to do so.
We may disclose information where reasonably necessary to comply with applicable laws, court orders or lawful requests; investigate fraud, abuse or security incidents; enforce our agreements; or protect the rights, property or safety of Ribblu, our users or others.
If Ribblu or its business is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
Public information you choose to submit through Ribblu's community features is available to the public as described above.
We do not provide your email address or other direct contact information to unrelated third parties for their independent marketing purposes without your permission where consent is required.
8. Email, Newsletters and Marketing Communications
You may choose to receive newsletters, educational updates, school information and other communications from Ribblu.
You can unsubscribe from promotional emails by using the unsubscribe mechanism provided in the message or through any communication-preference controls we make available.
Even after opting out of marketing messages, we may continue to send necessary service-related communications concerning your account, security, privacy requests or important changes to our services.
9. Children's Privacy
Protecting children's privacy is particularly important to Ribblu because our services relate to education and may be used by students.
For the purposes of applicable Indian data protection law, a child may include an individual under 18 years of age.
Where Ribblu processes personal data of a child and applicable law requires consent from a parent or lawful guardian, Ribblu will seek verifiable parental or guardian consent or implement another legally permitted mechanism before carrying out that processing.
Ribblu does not intend to collect more personal information about children than is reasonably necessary to provide an appropriate educational service.
Where required by applicable law, Ribblu will not undertake tracking or behavioural monitoring of children or targeted advertising directed at children.
Parents and guardians should supervise children's use of online community features and ensure that children do not publish personal information in school reviews, questions, answers, comments or uploaded documents.
If you are a parent or guardian and believe that a child has provided personal information to Ribblu without appropriate authorization or consent, please contact us at support@ribblu.com. We will review the request and take appropriate action, including deletion where required.
10. Data Security
Ribblu uses reasonable administrative, organisational and technical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.
Depending on the nature of the information and our systems, these measures may include encrypted communications using modern transport security, access controls, restricted administrative privileges, password protection, logging, monitoring, backups and security practices for employees and service providers.
Where account passwords are stored by Ribblu, we use security practices designed to prevent passwords from being stored in readable form, including appropriate password-hashing techniques.
No website, database or internet transmission can be guaranteed to be completely secure. Users should therefore use strong, unique passwords, protect their account credentials and notify Ribblu if they suspect unauthorized account access.
11. Personal Data Breaches
If Ribblu becomes aware of a personal data breach affecting information for which we are responsible, we will investigate the incident, take reasonable steps to contain and remediate it and provide notifications to affected individuals and relevant authorities when required by applicable law.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to operate Ribblu, maintain appropriate business and security records, resolve disputes, enforce agreements or satisfy legal requirements.
Retention periods may vary depending on the type of information and the service involved.
When information is no longer reasonably required and no legal reason requires us to retain it, we may delete, anonymize or otherwise securely dispose of it.
Information stored temporarily in backups may remain for a limited period until the backups are overwritten or securely deleted.
Public contributions may be retained separately from an account where appropriate, but personal attribution may be removed or anonymized where appropriate or required.
13. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information. These may include the right to:
- obtain information about how your personal data is processed;
- access information relating to your personal data;
- correct, complete or update inaccurate information;
- request erasure of personal information;
- withdraw consent where processing is based on consent;
- manage marketing and cookie preferences;
- raise a grievance concerning our processing of your data; and
- where provided by applicable law, nominate another person to exercise certain rights on your behalf in specified circumstances.
Additional rights, such as rights concerning targeted advertising, sale or sharing of personal information, portability, restriction or objection, may apply in some jurisdictions.
Withdrawal of consent does not affect processing that was lawful before the withdrawal and may prevent Ribblu from providing features that require the relevant information.
To exercise a privacy right, contact us using the details below. We may need to verify your identity before processing certain requests.
14. Account Correction and Deletion
Registered users may be able to update certain account information directly through their profile or account settings.
You may also contact Ribblu to request correction or deletion of personal information associated with your account.
Deleting an account may not immediately remove information that Ribblu is legally required to retain, information maintained for security or fraud-prevention purposes, or public contributions that have been appropriately anonymized.
15. International Processing and Data Transfers
Ribblu is operated from India.
Some service providers used to operate the website may process or store information in other countries.
Where personal information is transferred internationally, Ribblu will take steps required under applicable law to ensure that the transfer and processing are appropriately protected.
16. Third-Party Websites and External Links
Ribblu may contain links to schools, educational organisations, advertisers, partners, social networks and other third-party websites.
Those websites are operated independently and may collect information according to their own privacy policies.
Ribblu is not responsible for the privacy or security practices of third-party websites. We encourage users, parents and teachers to review the privacy policy of any external service before providing personal information.
17. School Representatives and Business Users
Schools, teachers, administrators or other authorised representatives may submit or update school-related information on Ribblu.
If you provide personal contact information while claiming or managing a school profile, submitting enquiries or using Ribblu's school services, we may use that information to verify your relationship with the school, provide the requested services, communicate with you and maintain the security and accuracy of Ribblu's school information.
18. Changes to This Privacy Policy
We may update this Privacy Policy as Ribblu's services, technologies or legal obligations change.
When we update it, we will publish the revised version on this page and change the "Last Updated" date.
If changes materially affect how we use personal information, we may provide additional notice through the website, your account, email or another appropriate method where required.
We will seek fresh consent where required by applicable law rather than treating continued website use as consent where such consent is legally required.
19. Privacy Questions and Grievances
If you have questions about this Privacy Policy, wish to exercise a privacy right, believe that your personal information has been handled incorrectly or want to report personal information appearing in user-submitted content, please contact:
Ribblu.com
Operated by Chinar Infotech
Noida, Uttar Pradesh, India
Email: support@ribblu.com
Where required by applicable law, Ribblu will make available the contact information of the appropriate Data Protection Officer, grievance contact or other responsible person through Ribblu.com.
We aim to review privacy and grievance requests within a reasonable period and within any timeframe required by applicable law.